The E-shop offers three delivery methods:

• Home Delivery: in France and internationally, please consult the Frequently Asked Questions page to see the countries we deliver to.
• Relay Point Delivery: you can choose to collect your order from a partner relay point, to be selected when placing your order.
• Click & Collect: free service, available at 2 rue du Buci, 75006 Paris, Monday to Sunday from 10 am to 7 pm (times subject to change).
  For parcel collection:
  -From 1 pm the next day, for orders placed before noon from Monday to Friday.
  -From 1 pm the following Monday, for orders placed from Friday noon to Sunday.
  An email will be sent to you to confirm that your order is available at the Click & Collect point.

Please note:

• Shipping costs are calculated based on your shipping address and the weight of the parcel.
• Metropolitan France: shipping costs are free for purchases over €200.
• International deliveries: customs fees may apply. These will be communicated by the customs agency of the destination country after the order, and are the responsibility of the customer.

You can track the status of your order in your customer account by clicking on the My Orders tab.

When your order is ready to be shipped, you will receive an email from us confirming its dispatch. If you have chosen home delivery or Relay Point delivery, you will also receive messages from our delivery partner to track the delivery.

You have fourteen days from the date of receipt of your order to return one or more products.

Products must be returned in their original, complete condition. Return shipping costs are the responsibility of the customer and the return form must be included with the package and sent, in parallel, to serviceclient@comptoirs-lesdeuxmagots.

Refunds will be processed using the same payment method used for the original order within 14 days of receipt of the package by us.

Personalized products (gift cards) or opened consumables (e.g., coffee packets, chocolates, jams, etc.) cannot be returned.

For more information on returns, please consult our FAQ page and our General Terms and Conditions of Sale.